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Heading:MANAGEMENT

Quality management of passenger service in air transport in case of unstable traffic volumes

Annotation. The article considers the relevance of the problem of improving the quality of airline passenger services in case of unstable passenger traffic. It proposes ways of optimizing the costs in transportation services, creating additional financial resources that can be directed to improving the quality of passenger service. Solutions are given to improve processes for managing the quality of passenger services.

Key words. Air transport, traffic management, passenger traffic, unstable traffic, quality management.

Running on the expectations’ edge: how logistics in B2B changes under the influence of the consumer requirements growth in B2C

New communication tools in logistics management

Planning and operational management of production using the methods of the theory of schedules

Approaches to the management of discrete production systems are considered. For the planning and management of systems, it is suggested to use models and methods of scheduling theory. To evaluate the quality of the work plan, it is suggested to use the duration of the production cycle. A method for determining the loading of equipment is indicated. Recommendations are given on the construction of optimal production schedules.

Key words. Conveyor task, schedule, equipment loading, simulation of production process.

Model of transformation of transport and logistics system in the management of railway assets

In the article, based on the analysis of modern literature in the field of neo-cybernetics and management of the life cycle of systems, requirements are developed for a system model for the transformation of the transport and logistics system (TLS). Integration of the TLS life cycle processes is a key challenge for improving the efficiency of the transport infrastructure, including asset management in rail transport. The authors developed and promoted the system 4D-model, providing the transformation from analog to adaptive-digital control systems.

Continuous improvement in Trinecke Zelezarny by means of APS-system support

The article analyzes the long-term dynamics of improvements of the values of key performance indicators at the steel company Trinecke Zelezarny, achieved thanks to information support of the advanced planning and scheduling system. The values of the quality indicators of customer service and production efficiency are investigated. It is noted that the achieved results in the period from 2007 to 2013 not only met the expectations of the company's management, but even exceeded them.

Key words. Advanced planning and scheduling, demanding planning environment, metals.

Evolution to the turquoise management paradigm, VkusVill company being the case

Auditing of a Supplier

Major mistakes in the development of lean manufacturing

Many companies, in finding solutions for optimization of processes and elimination of losses come to the Lean methodology. But not always, this transformation brings positive effects and because of the difficulties the beginning of the path, many companies are returning to old management methods, including Lean another types of quackery and the overseas toy that does not work in the Russian reality. Based on the experience and errors of formation of lean systems paper shows that a disappointment in Lean could have been avoided with proper design of the future state of the system.

Operational management of materials supply in terms of dynamic intensity of their consumption

This article presents the problem of operational management of material supply, which becomes key in procurement logistics in opinion of many domestic and foreign experts. Recommendations are formulated for establishment a rational system of operational management of the delivery in modern conditions. Existing methods of preparation a calendar schedule of material supply don`t take into account the dynamism of the progress of production.